What
is Marketing? Everyone has an opinion about what "marketing"
is. Some think that it's "advertising." Others think that it's "sales."
The truth is that marketing is much more than selling and advertising. The simple
truth is that marketing is the process of finding and keeping customers- and is
the precursor that both advertising and sales use to maximize their results. Is
that partly advertising? Yes! Is that partly sales? Yes! But those two elements
are just the tip of the iceberg--there's a whole lot more to marketing!
Marketing is a process involving a mix of variables: the product and/or
service that you are offering, the pricing of those goods and services, the promotion
to gain acceptance by customers, and the place you showcase your product(s) to
your customers. The 4 P's are called the marketing mix, and your customers should
be the target of all those marketing efforts. For a more detailed
definition of the marketing mix, look at it from a strategic, decision-making
point of view. When was the last time you thought about these elements for your
organization? Product/Service | Pricing | Promotion | Place
(showcase) | Variety | List
Price | Sales
Promotion | Locations | Quality | Discounts | Advertising | Television | Design | Free
Incentives | Sales | Web | Test
& Tweak | Branding | Up
sells | Public
Relations | Newspaper | Features | Variances | Direct
Marketing | Magazine | Consumer/Business | | Surveys | Representatives |
Warranties | | Focus
Groups | Radio | &
Why
is all of this important? Marketing, done professionally, can effectively set
the course of action (the foundation & strategy) on which to build your business
in the manner you want it done. Below
is an abbreviated, time tested, outline as to how large consumer goods companies
proceed with their marketing efforts - which can greatly benefit any company that
has entered the consumer sales field of battle. Step
What It Takes To Do It Right for Your Business
1.
Identify your goals, needs and desires, being as specific as possible. 2. Perform
research (current and potential customers) to learn what they need, like and want. 3.
Research your competition and define any external factors of influence in the
market. 4. Develop a "situation analysis" highlighting your strengths,
weaknesses, opportunities and threats. This includes an analysis of your organization's
resources to achieve these goals (needs & gap analysis). 5. Develop the
positioning of your products and/or service: why should the customer buy from
you as opposed to your competition?what is your unique marketing proposition? 6.
Write a detailed, realistic marketing plan that takes into account the research
performed, your specific goals and the available resources of the organization
to accomplish those goals. 7. Issue a timetable of specific action steps: who
will do what when to achieve the goals. 8. Execute the marketing plan and action
steps. 9. Follow?up at regular, specific intervals by testing and taking corrective
action as necessary.
The
steps are universal, but the execution is individual. Brainstorming
vs. Starbursting We
are all familiar with the concept of brainstorming. The most common vision is
a group of people sitting around a conference room tossing out ideas, the wilder
the better, in an attempt to solve a problem. There is another way to be creative,
and it might be worth trying next time you are stumped with a business problem,
or want to explore your concept(s).This
new method is called "starbursting" and it is a simple yet effective
way to develop creativity. Starbursting begins at the center and then radiates
outward with questions. You begin by simply writing your problem across the top
of a piece of paper, then listing as many questions as you can. Here is an example
that you can use for marketing: Marketing
Product (or service) X: What are the Questions? ·
Why market this product instead of another? · Do we want to market this
product at all? · Is now the best time to market this product? ·
Does this product compete with ourselves? · Does this product fit into
our marketing plan? · Will we be stronger or better if we market this? ·
Who does the marketing? · Will our current customers like this? ·
Will out target customers like this? · What is the price? ·
Is the price competitive? · Who is the customer for this product? ·
What distribution pattern would fit this product? · And so on... A
good way to get started is to develop a list of questions related to the 5 W's
first (who, what, when, why and where) and then transition into the 4 P' s product,
place, promotion, price). The
list will generate some unexpected questions, which will require more focused
thinking. However, your overall focus will improve, because this process requires
you to develop a comprehensive list of questions that someone else is likely to
think of down the road. When they do, you will be prepared for them! |